Telecom mediator adds staff to deal with soaring complaints about Bell, Rogers, Telus and others

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Customers say they were misled, misinformed – So many people filed complaints with the Commission for Complaints for Telecom-television Services in recent months, the telecom mediator had to add staff to deal with the volume.

In its mid-year report released today, the CCTS says it accepted 6,849 complaints between August 2017 and January 2018, a 73 per cent increase over the same period the previous year.

“It’s disappointing,” says CCTS commissioner Howard Maker. “Obviously there are challenges — miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.”

He attributed part of the increase in complaints to recent telecom coverage in the media — including Go Public reports — alerting the public to the CCTS — a dispute-resolution organization geared to mediating issues between consumers and telecom providers, with a resolution rate of about 90 per cent.

Read full article here.

Erica Johnson – CBC News – Posted: April 10, 2018.

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