After hearing from many Canadians about their frustrations with their TV provider, the CRTC has introduced a new code for cable companies that will take effect Sept. 1.
On that date, consumers will be able, for the first time, to take unresolved complaints about their TV provider to an independent watchdog that will help resolve the dispute. Television providers will also have to more clearly set out information about their products and pricing for customers.
The code will be administered by the Commission for Complaints for Telecom-television Services (CCTS), the watchdog that will also take on customer complaints.
Sophia Harris – CBC News – Aug 30, 2017.
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